Wireline Service Specialist

7 days left

Dec 01, 2017
Feb 24, 2018
Full Time
Hughes Network Systems (Hughes), an EchoStar Company, is the world's leading provider of satellite broadband for home and office, delivering innovative network technologies, managed services, and solutions for enterprises and governments globally. HughesNet is the #1 high-speed satellite Internet service in the marketplace, with offerings to suit every budget. To date, Hughes has shipped more than 4 million systems to customers in over 100 countries, representing approximately 50 percent market share.

Hughes has an exciting opportunity for a Wireline Service Specialist to be located at our headquarters in Germantown, MD.

  • Assist in management of Wireline Service partners in support of new and existing terrestrial services including operational support processes from order to cash.
  • Interacting with Telco’s/Cableco’s for process improvement, day-to-day interactions and escalations.
  • Analysis of service performance data to ensure service levels are being met and then working with various groups on isolated issues that impact service performance.
  • Work with the carriers and internal teams to implement process improvements if needed.

  • Basic Requirements
  • Bachelors degree
  • 3+ years of experience in Telco
  • 2+ years of experience using MS office
  • 1+ year of basic accounting skills
  • Preferred Qualifications:
  • Understanding of the Telco industry and interworking’s of their processes in order to effectively resolve issues.
  • Strong interpersonal skills are needed in dealing with carriers to discuss and resolve issues as well as the ability to remain calm under pressure.
  • Candidate must be organized, professional and be able to work under tight deadlines.
  • Strong data analysis stills and the ability to understand the complexity associated with working with multiple data elements a must.

  • EchoStar Corporation (NASDAQ: SATS) headquartered in Englewood, CO, with additional locations world-wide, is a premier global provider of satellite solutions and technology services. Together with its major subsidiaries—EchoStar Satellite Services and Hughes Network Systems— EchoStar offers employees the opportunity to explore the boundaries of what’s possible in the fields of engineering and the business functions transforming this engineering into revenue.
    At EchoStar we know the excitement of new endeavors. We pride ourselves in not just our engineering expertise, but as pioneers forging technological change to improve the lives of our customers. We are Connecting the World in new and exciting ways, and offer you the opportunity to learn more about how EchoStar family of companies could be the right destination for you!
    EchoStar and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. U.S. Citizenship is required for certain positions. EEO is the law.

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