Housing Specialist I

Gaithersburg Customer Service Center
Nov 01, 2017
Mar 01, 2018
Full Time
PD17-58 Wednesday, 1st November 2017 Housing Resources Gaithersburg Customer Service Center
Full Time
4 Year Degree Grade 17 Minimum $41,845

Determine eligibility of applicants and participants for placement and continuation in the Housing Choice Voucher (HCV) and Public Housing (PH) programs. Duties will include processing rent increase requests, certifications, recertification's, and interim re-examinations for participants. Will generate Housing Assistance Payment contracts, conduct group orientations for HCV and PH applicants and existing participants. Provide excellent customer service to internal and external clients and other duties as assigned.

  • Bachelor's degree in Sociology, Business, Government or Public Administration preferred or Associates degree in a related field with two (2) years of customer service experience
  • Must have knowledge of subsidized housing program guidelines, federal, state and local tenant landlord laws
  • Must be proficient with Microsoft Office
  • Experience in the Housing Choice Voucher or Low Income Housing Tax Credit program is a plus
  • Must obtain program certification within six (6) months of hire
  • Strong verbal and written communication skills and good customer service is required
  • Experience in the HCV or other subsidized program is a plus

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