Job DescriptionPosition Overview: The Housekeeping Lead is responsible for overseeing multiple functions of the housekeeping operations to ensure the cleanliness and sanitation of multiple buildings. He/she will supervise the day to day operations of the housekeeping services that include, but are not limited to, inventory management, environmental care, staff scheduling, safety and linen inventory control. The goal is to create a clean and orderly environment for our patients that will become a critical factor in maintaining and strengthening our mission to save one million lives.Specific Responsibilities:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ensure we provide 5 Star housekeeping services; assist in monitoring quality assurance indicators.Supervise activities of Housekeeping Staff.Prepare and maintain staff schedules; ensure group adherence to time and attendance policies.Perform daily and weekly review of time and attendance.Ensure all patient rooms are cared for and inspected according to our standards.Coordinate daily housekeeping task based on new patient admissions, discharges, level of care stepdown, and patient room changes.Ensure daily cleaning schedules are successfully completed.Create and maintain inventory of cleaning supplies and equipment.Take and address patients' complaints regarding housekeeping services.Review housekeeping work order requests to ensure assignments are completed.Prepare for and deliver monthly rounding with housekeeping staff.Ensure the outside perimeter of all buildings remain clean and free of debris; includes ensuring outside trash receptacles are emptied and cleaned.Assist in or coordinate the overall planning for maintaining the safety and appearance of the facilities.Ensure that all significant incidents are reported via Incident Report within 24 hours.Act as a liaison to the Operation Manager when building repairs are identified.Protect equipment and make sure there are no inadequacies. Notify supervisor on any damages, deficits and disturbances.Maintain on call responsibility as assigned to ensure appropriate staffing, patient safety, and high quality care is maintained 24 hours 7 days a weekPerform any other job related duties as assigned.Minimum QualificationsHigh School Diploma or General Education Degree (GED) required.Minimum of one to two years of related experience and/or training.Prior supervisory experience preferred.Advanced knowledge of cleaning products, methods, chemicals, and equipment.Knowledge of safety practices as related to work.Clear understanding of OSHA and other regulatory requirements (including but not limited to SDS forms and The Joint Commission).Strong organizational, attention to detail and time management skills.Ability to work in a fast-paced environment.Ability to use initiative and be flexible.Ability to maintain a "can-do" attitude.Ability to maintain confidentiality.Excellent interpersonal skills and "can do" attitude are required.Ability to take pride in a job well done.Ability to work independently and as a team.Ability to work well with all levels of internal management, staff and patients.Ability to work well with all levels of internal management and staff, as well as outside clients and vendors.Competencies:Customer Service:Ability to meet internal and external customer needs in a manner that provides satisfaction for the customer within the resources that can be made available.Ability to develop working relationships with a wide range of staff, patients and visitors.Problem Solving:Ability to problem solve and make effective decisions relating to housekeeping services.Ability to solve problems that may involve several options in any situation.Ability to effectively investigate and seek resolution of complaints, as needed, and respond with professionalism and patience.Ability to collaborate with others in seeking resolution.Ability to respond quickly to new challenges.Communication Proficiency:Ability to provide efficient, timely, reliable and courteous service to staff, patients, and visitors.Ability to respond effectively to sensitive issues.Ability to comfortably use a broad range of communication styles.Ability to choose appropriate and effective ways to communicate to different audiences in diverse situations.Lead and Engage Staff :Ability to articulate a vision that inspires others.Ability to lead by example and model behaviors that are consistent with the Company's values.Ability to attract, develop and retain talentAbility to mentor and coach team members to further develop competencies.Ability to establish and maintain cooperative and effective working relationships with staff, other supervisors and leadership.Flexibility:Is open to change and new information;Adapts behavior and work methods in response to new information, changing conditions, or unexpected obstacles;Adjusts rapidly to new situations warranting attention and resolution.Time Management:Uses time effectively and efficiently;Concentrates efforts on the most important priorities;Adeptly handles several tasks at once.Work Environment:This job operates in a combination of environments and is regularly exposed to dust, odors, chemicals, biohazard waste and noise, mainly within normal range.Physical Demands:The requirements listed below are representative of the physical abilities required to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this position, the employee is:Regularly required to talk or hear;Regularly required to use hands and fingers to handle or feel objects, tools or controls;Regularly required to stand, walk, sit, reach with hands and arms (including above the shoulders), climb or balance and stoop, kneel, crouch or crawl;Regularly lift and/or move objects up to 25 pounds;Specific vision abilities include close, distant and peripheral vision, color vision and the ability to adjust focus and identify colors.Travel: No travel is expected of this position.Company DescriptionRecovery Centers of America is transforming the treatment of addiction and the capabilities of those in recovery. Our goal is to help 1-million Americans achieve and sustain meaningful, lasting recovery, and to become a leading force for advocacy, public education and the advancement of addiction medicine.We make treatment for addiction and mental health disorders as accessible and affordable as any other disease.Close to Recovery, Close to Home.Every neighborhood-based RCA addiction recovery center is designed to keep you close to the people who support and love you. Its been proven when youre connected to, and supported by, family and friends while building other, ongoing support networks, your recovery is proven to be more likely to be successful.Our five-star addiction recovery centers provides comfort to our patients as well as helping erase the stigma and shame of addiction and its treatment. This is an essential component to helping patients enter and maintain a long-term meaningful recovery. Getting well where a patient lives and works allows them and their family to build lasting support networks, connections, and friendships with others on the same path to recovery.