Diesel Shop Manager / Service Manager
Job DescriptionWhy work here?A cents € oeCarter Fleet Services helps fleet owners and RV owners enjoy their investment with onsite services and repairs. We come to you. We offer great pay and benefits. This is a great opportunity for a leader looking to build a team and operation that will create lifelong customers with exceptional service.A cents € We are seeking a Diesel Shop Manager (titled: Service Manager) to be the leader in helping our customer's succeed by leading a team of mechanics that ensure our customizes optimize their vehicle investments.Position Overview:Service Manager to oversee a team of heavy equipment mechanics performing diagnostics, repair and preventive maintenance on vehicles as needed in the most effective and cost-efficient way possible to avoid down time. Service Manager must have experience as a mechanic and willing to service vehicles when needed. The Service Manager will manage the servicing of company and customer equipment in a timely and effective manner. This is a skilled mechanic management role; it is not a sales based role.Position Responsibilities:A cents € cents Manages the repair and maintenance of customer owned assets (vehicles and equipment with diesel and/or gas engines)A cents € cents Organize the repair shop for maximum efficiency. Order tools and equipment as needed to in accordance with industry best practicesA cents € cents Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as requiredA cents € cents Orders parts in order to maintain adequate suppliesA cents € cents Provides training and assistance to techniciansA cents € cents Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventoryA cents € cents Evaluates all vehicles and equipment after repairs, maintenance or safety checks.A cents € cents Handles customer complaintsA cents € cents Promote safety awarenessA cents € cents Inspects company vehicles for readinessA cents € cents Update, maintain and keep organized service recordsA cents € cents Create, update, close and bill work ordersA cents € cents File warranty claims in a timely fashion.A cents € cents Order parts, return parts, and perform parts inventoryA cents € cents Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)A cents € cents Reporting to include: - Vehicles due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Shop foreman performance tool - Work order charge back - Halt report - Open PO report - Tech paid hours vs. worked hour reportA cents € cents Perform other duties assigned as assigned by the managerPosition Qualifications:A cents € cents Valid driverA cents € (TM) s licenseA cents € cents Extensive experience in the repair and maintenance of diesel and gasoline enginesA cents € cents Knowledge of work planning and scheduling and other supervisory activitiesA cents € cents Strong understanding of equipment capabilities and safety requirements.A cents € cents Clear perspective on maintenance and repair issues in the industryA cents € cents Planning and management experienceA cents € cents Computer literacyA cents € cents Reporting experienceA cents € cents Inventory management experienceA cents € cents Relevant experience includes construction equipment mechanic, crane mechanic, diesel technician, hydraulic technician, rental equipment mechanic, shop foreman, shop supervisor, or similar role preferredA cents € cents Personal and professional integrity.Physical Requirements:A cents € cents Ability to read and respond to common inquiries from customers and/or employees.A cents € cents Ability to communicate equipment issues and understand job assignments.A cents € cents Ability to prioritize work assignments.A cents € cents Ability to effectively and safely use mechanicA cents € (TM) s tools and equipment to diagnose and troubleshoot complex equipment problems.A cents € cents Must be physically able to work in a job site environment to include lifting up to 70lbs, bending, squatting, crouching, and reachingA cents € cents Must be physically able to work in weather conditions including heavy rain, wind or excessive temperaturesCompany DescriptionCarter Fleet Services (CFS) is a mobile fleet services company that provides onsite DOT, repairs, service and maintenace to vehicles. We are looking for people with the skills, integrity, and champion mindset to help us as we grow our winning team. CFS is part of a large dealer network that spans the US.