Production Quality Manager
Job DescriptionThe Production Quality Manager is responsible for the front-line management of the Vehicle Service Attendant work force to ensure the cleanest car at the right time. The PQM will spend much of their time directly supervising and coaching the VSA workforce. This is a hands-on leadership position and will require significant commitment to improving the quality and productivity of the hourly staff. The production quality manager will be accountable for the locations VSA productivity and cleanliness metrics. Key Result Areas: ProductionManage individual VSA standard work adherence to reduce waste and to improve cycle timeCreate culture of accountability and sense of urgencyIdentify opportunities for continuous improvement QualityEnsure Hertz quality standards apply to all vehicles going to a customerCoach, Train, and Supervise all VSAs to ensure that each element of standard work is being followedComplete VSA quality inspections and standard work audits utilizing the Akkroo applicationPeople ManagementTrain and coach VSA workforce to compliance of standard workMaintain detailed tracking of employee standard work compliance and productivity Work hands on in a production environmentProfessional Experience, Knowledge & Requirements:1-2 years of supervisory experience Strong leadership and interpersonal skillsStrong communication skillsHands on aptitudeUnion experience a plusAbility to work flexible hours and various shifts, including weekendsProven communication skills; written and verbalClean driving recordSkillsAbility to plan and prioritize with a positive and enthusiastic attitudeAbility to build successful teams Ability to coach and develop hourly workforceDisciplined approach to problem solvingStrong conflict resolution skills Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EEO/AA: Females/Minorities/Disabled/VetsCompany DescriptionHertz CareersCongratulations on taking the first step in becoming a part of the highly qualified and motivated team that makes Hertz one of the top car rental/car leasing and equipment providers in the world. Joining the Hertz team is both a rewarding and challenging experience and can place candidates in any of our available positions in many of our airport, off-airport, regional, branch and headquarter facilities.