Help Desk Manager III - TS SCI w/ Poly Required

Bridges Consulting Inc
Annapolis Junction, MD
Oct 13, 2017
Oct 16, 2017
Full Time
Title of Position: Help Desk Manager III Description of Position: * Provides direction and mentoring to service desk team members, as well as complete service desk duties for a small 24x7x365 mission essential service desk * Accountable to the Task Order Lead to be an expertise-based, mission-service-focused point of contact, across the globe, for the IT "hands-on-the keyboard" user into the IT environment. * Interacts effectively, courteously, and directly with both IT user in order to resolve technical issues, and answer queries and requests for accounts that originate by telephone, web-based portals, e-mail or other methods. Also acts as the

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