Customer Care Representative

Employer
Kforce Inc
Location
Falls Church, VA
Posted
Oct 13, 2017
Closes
Oct 16, 2017
Function
Accountant, IT
Industry
Other
Hours
Full Time
RESPONSIBILITIES: Kforce has a client that is seeking a Customer Care Representative in Falls Church, VA. Responsibilities Include: Responsible for answering inbound customer calls Receiving client communications Ensuring that client issues are resolved in an efficient manner Performing Card Administration/Work Orders/Data Updates/Report Requests Validating completion of all requests Maintaining awareness of customer needs Communicating any non- standard client goals/requests to the clients' account manager for follow up Maintaining understanding of policies and procedures REQUIREMENTS: Bachelor's degree or 2 - 4 years of relevant work experience required 3 years of technical customer service experience preferred Excellent writing and verbal skills Clear