Customer Service Helpdesk Lead

Employer
Apex Systems
Location
Washington, DC
Posted
Oct 13, 2017
Closes
Oct 23, 2017
Industry
Other
Hours
Full Time
Job Description Job #: 791521 Customer Service Helpdesk Lead Full time Position Work Location: Washington DC Must be able to obtain a Public Trust Job Summary: As the lead of a small help desk team supporting a specialized HR recruiting system and related program initiatives, represents the customer to external and/or internal system users, answering product or service-related questions. Provides a single point of contact for a variety of customers via calls, email, and web inquires, for resolution of problems. Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records. May route calls to application support specialists. Maintains and updates