Service Delivery Technician

Employer
CyrusOne
Location
Dulles, VA
Posted
Oct 13, 2017
Closes
Oct 16, 2017
Function
Accountant, IT
Hours
Full Time
CyrusOne Service Delivery Technician I Sterling, VA To Apply to This Role: https://cyrusone.wd1.myworkdayjobs.com/CyrusOne/job/Sterling-VA/Service-Delivery-Tech-I_R0000318-1 The Service Delivery Technician provides direct Tier One support to the clients of CyrusOne clients. The Service Delivery Tech will answer and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of Level One IT tasks and facility requests. tification Essential Functions: Under minimal supervision, the Service Delivery Technician diagnoses and resolves technical issues in a customer-oriented, team environment. He/she