Customer Service - CSR (billing)

3 days left

Employer
Quadrant Inc
Location
Gaithersburg, MD
Posted
Oct 13, 2017
Closes
Oct 21, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Billing Support Specialist Gaithersburg, MD MUST: Billing Support Specialist 5+ years strong proven customer support experience or experience as a client service representative High end billing for large commercial corporate client in the telecom world highly preferred Strong phone contact handling skills and active listening Experience with CRM/ Salesforce or other ticketing systems Experience providing CSR support regarding billing related issues such as double billing, incorrect invoices etc. Experience troubleshooting and investigating billing issues Practice Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High