Help Desk / Desktop Support Analyst

Employer
Kforce Inc
Location
Washington, DC
Posted
Oct 13, 2017
Closes
Oct 16, 2017
Hours
Full Time
RESPONSIBILITIES: Kforce is in immediate need of a Help Desk / Desktop Support Analyst in Washington, District of Columbia (DC). Essential Functions: Gather customer information and determine the issue by analyzing the symptoms and figuring out the underlying problem Apply basic level troubleshooting solutions in order to resolve the issue or direct the call to the appropriate department / specialist for the quickest resolution Create new users, add users to groups, knowledge of distribution and security groups Adding to server, installing drivers, locking down permissions and setting up scans to email and file Setting an account to forward and delegating