Sales and Marketing Coordinator- Memory Care Building (Entry Level)
We are currently looking for a Community Relations Coordinator to provide administrative assistance to the sales office and assist the Community Relations Counselor in managing prospect processes. Manage follow up campaigns, organize tickler system, and assist in touring the community. Facilitate operational communication and reporting practices. Be the liaison between the community, families, and future residents by managing the entire move in process. Essential Functions: Manage creative follow up campaigns: o Get Daily Activity Sheets from each Community Relations Counselor. o Execute open items on all Daily Activity Sheets o Coordinate with courier, overnight delivery company, and limo/car service o Stock and organize all books, calendars, and collateral materials Organize and maintain tickler system o Pull all call backs daily o Count and review lead cards weekly for expired or no call back dates o Input tours, home visits, staff coverage, deposits and new inquiries on Marketing Calendar Assist as needed in Tours and Phone Outs Move In coordination: o Facilitate the receipt of all move in paperwork from family/prospect o Communicating with Department Heads on coordinating the move ins o Assure and work with Maintenance on room readiness o Perform Resident/family orientation to the community upon move in o Maintain supply of welcome baskets for new residents o Initiate follow up call/survey to families on their admission experience Facilitate Communications: o Arrange for continuous coverage of all incoming phone calls including back up procedures for multiple calls. o Establish and maintain system for written phone messages o Establish and maintain system for answering phones at Reception as well as procedures for transferring calls. o Maintain all current phone extensions, cell phones and pagers for Community Relations Counselor(s) as well as key management staff Administrative Support for Department o Stock and organize all brochures, collateral materials, move in packets o Organize and keep office as well as what inventory is read to show o Update Sales Report weekly o Update Unit Status daily on board and computer generated format - also in Sales Report o Update colored up vacancy maps by unit location o Maintain current schedule showing status of available inventory Our benefits program includes: Medical Dental Life 401k Flexible Spending Accounts Bonuses Flexible Schedules Vacation and Sick/Personal Time Associate Appreciation Program Community Relations Coordinator Experience and Education: Some college, One year or more administrative experience. Efficiency in computer software such as Microsoft Word, Excel, and Powerpoint.