Director, Relocation

Pentagon Federal Credit Union
Washington, DC
Oct 13, 2017
Oct 20, 2017
Executive, Director
Full Time
Director, Relocation (Real Estate) Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a Director, Relocation in the DC Metro area. The primary purpose of this job is to be responsible for the day to day real estate and relocation performance of the Corporate, Inventory, Broker to Broker and referral Company Divisions. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned Manage referral assignment and service delivery of the assignments. Maintain existing reports and dashboards to meet the timeframes of various stakeholders. Oversee day-to-day staff performance, train and maintains performance of the agent team and staff. Automate or improve efficiency of existing reports and dashboards. Monitor performance of scorecards/source reports, surveys and recommends and implements changes to improve performance. Evaluate data quality ensuring standards and guidelines are met. Participate in corporate projects as requested, to include networking events. *This role is responsible for ensuring business continuity.* Education and Experience Equivalent combination of education and experience is considered. Equivalent combination of education and experience is considered. Bachelor's degree in related field required. Real estate license with the appropriate real estate board. Minimum (5) five years' experience in both real estate and relocation services required. Sales and customer service experience required. Remain informed of new ideas and academic research within the industry, best practices and regulatory developments through publications, membership in professional organizations and contact with partners and affiliates. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call is required. About Us Berkshire Hathaway PenFed Realty, LLC is a full-service real estate brokerage firm with over 60 offices and 1,700 world-class sales professionals, offering complete service coverage in Virginia, Maryland, District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas markets. Founded in 2006, we are a wholly owned subsidiary of one of the country's largest and most financially stable credit unions, PenFed. We are also one of the largest franchisees within the Berkshire Hathaway Home Services network. The Berkshire Hathaway HomeServices network stands among only a few organizations entrusted to use the storied Berkshire Hathaway name, a name representing strength, integrity, trust and universal respect. PenFed's products, pricing, and financial stability coupled with the Berkshire Hathaway brand creates a powerful combination for growth within the residential real estate arena. With growth of over 900% in the past 5 years, PenFed Realty is recognized as one of the fastest growing real estate brokerage firms in the country. Our mission is to recruit, retain, and support the most knowledgeable real estate agents in the industry so that we may ensure a smooth and hassle free home buying experience. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match and more. Equal Employment Opportunity PenFed will maintain and observe personnel policies which will prohibit discrimination or harassment against a person because of race, color, creed, age, sex, gender, religion, national origin, ancestry, genetic information, military or veteran status or obligation, the presence of a physical and/or mental disability and all other statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.