Banquet Manager

Hilton Hotels & Resorts
Baltimore, MD
Oct 13, 2017
Oct 16, 2017
Full Time
A Banquet Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand. What will I be doing?As a Banquet Manager, you are responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience. A Banquet Manager will also be required to optimise sales and ensure staffing levels meet demand. Specifically, you will be responsible for performing the following tasks to the highest standards:Manage all Banquets/EventsMaintain exceptional levels of customer serviceEvaluate guest satisfaction levels with a focus on continuous improvementPropose ideas to build the range and quality of Conference and Banqueting operationsOptimise sales and contain costs, identifying any areas for actionMaintain good communication and work relationships in all hotel areas and with external customers and suppliersEnsure staffing levels meet business demandsEnsure training is carried out on an ongoing basisEnsure communication meetings are conducted and post-meeting minutes generatedManage staff performance issues in compliance with company policies and proceduresRecruit, manage, train and develop the Front Office teamComply with hotel security, fire regulations and all health and safety legislationWhat are we looking for?A Banquet Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Strong knowledge of hotel/leisure/service sectorRecord of success in Conference and Banqueting operations, specifically the ability to deliver profit, control costs, and build customer loyaltyExceptional communication skillsExceptional leadership skills to create a winning teamConference and Banqueting Operations experience in a managerial position in hotel/Events CentreIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Degree or diploma in Hotel Management or equivalentPassion for delivering exceptional levels of guest serviceWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/Veterans

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