CRM Manager - Microsoft Dynamics
Overview Throughout our 100-year history, Gannett Fleming has been an innovator and leader on a global level, providing world-class services in engineering, consulting, design, program, and construction management. With more than 60 offices worldwide, we are consistently ranked among the nation's most prestigious engineering firms.Our people are our secret to Excellence Delivered As Promised! We have fostered a culture of promoting progressive thinking to tackle complex engineering challenges - transforming creative ideas into reality! We are committed to supporting your career goals by providing professional development and training and the opportunity to work with respected industry thought leaders, while at the same time encouraging a healthy work-life balance. Our benefits and perks are competitive because we want to see a smile on your face as we change the world together.Since 1915, Gannett Fleming has played a major role in some of the most multifaceted and iconic engineering accomplishments in the world. Join us on our journey as we continue to provide thought-provoking, customized solutions to our clients, improving and sustaining communities for the next 100 years! Responsibilities Gannett Fleming Inc., is looking for a CRM Manager responsible for providing overall direction and integration of CRM for business development, marketing and functional areas. Communicates and coordinates with Corporate Business Development and Marketing and Corporate IT to ensure appropriate integration of processes and modules across the organization. Oversees, defines and monitors critical path activities and resolves issues or escalates issues as needed. Successful implementation is dependent on the ability of incumbent to influence business unit leadership and management decisions and drive ownership and acceptance of this change to the business. Acts as a liaison between the business units and IT in developing and implementing CRM solutions, manages the business impact of all CRM projects.Ensure the successful implementation and ongoing usage of Microsoft CRM by core users throughout the company, ultimately developing tailored business plans for all departmental usersStrategic Functional understanding to leverage all aspects of CRM capabilityUse business acumen, data gathering and analysis, and other sources of information to improve the overall revenue maximization and utilization of the CRM toolAssist in the development of revenue campaign strategies and tactics through an understanding of all data fields and sources available and make recommendations for potential revenue leads Participate in regular meetings with management/leadership to review revenue statuses and opportunitiesDrive process effectiveness and continuous improvementSupport tracking the effectiveness of revenue campaigns through quantitative and qualitative analysis and managementSupport on-going development of CRM sales, marketing, support and management toolEngage key stakeholders for timely and meaningful feedback to leverage the information for better system adoption and enhancementsWorking with external partner to manage the design, testing and delivery of all new system functionality and enhancements Actively pursue existing and new data collection methods through all outlets available, ensuring standardization and accuracy in which that data is collected and stored Develop and lead presentations to Business Line Leadership teams Project management and Stakeholder Management Scope training materials to best engage users for successful system adoption Conduct End- User training on CRM System Facilitate process and reviews to gain buy-in and approval of key process changes*CB Skills & ExperienceBachelor's degree in a technical competency or business related field 5-10 years successful CRM Strategy implementation Solid experience in Microsoft Dynamics CRM in relation to improving revenue effectivenessDemonstrated ability to lead/coach others how to sell utilizing a standard business process and CRM Tool Experience in the Architecture/Engineering/Construction Industry is preferredStrong oral and written communication skills, including presentation skillsStrong problem solving, analytical and troubleshooting skills with the ability to exercise mature judgmentAbility to work in a complex matrix environment to create buy in and implement processesAbility to work within a team environmentAbility to interface with all levels of management within Gannett Fleming Track record of successfully performing duties with little supervision and be proactive with strategic thinkingCapable of managing work on multiple projects simultaneouslyGannett Fleming is an Equal Opportunity Affirmative Action Employer, including veterans and disability status.NO AGENCIES PLEASE: Unsolicited resumes from third party agencies will not be accepted.Gannett Fleming Inc. will not sponsor an employment visa (eg, H-1B visa), including any visa renewal during employment, for any candidate for this position. No relocation assistance will be provided for this position. Local residents will be given preference.