Dispatcher

Employer
ransdev Services
Location
Baltimore, MD
Posted
Oct 13, 2017
Closes
Oct 16, 2017
Function
Accountant, IT
Industry
Other
Hours
Full Time
Overview Dispatchers needed in Baltimore, MD (Pay beginning at $ 14.00 /hr) Transdev is actively seeking a transportation dispatcher for their paratransit service in the Baltimore, MD area. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers. Join Transdev and become a part of the largest private-sector operator of transportation in North America - one that cares about its employees, passengers and the communities they serve. Why Work with Us? Competitive Wages beginning at $14/hour, with progressive increases Comprehensive benefits Responsibilities Schedules and dispatches drivers Answers calls from clients and schedule services Maintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-shows Prepares reports on all activities occurring during their shifts. Directs drivers through radio contact Other duties as required. Qualifications Education, Licensing, and Certifications : High school diploma or equivalent, such as GED, required Experience : One to two years of dispatch and/or customer service experience preferred Skills and Knowledge Required: Ability to organize logical and efficient schedules and routes and adapt to changes Ability to read, comprehend and understand a map Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes Ability to assist handicapped passengers when needed Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs Strong written and oral communication skills Clear speech and pleasant phone demeanor Ability to use a multi-line phone system and handle multiple tasks concurrently Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups Travel requirement (as a percent): <5% for occasional meetings Physical Requirements: The candidate must be able to work a flexible schedule which may include early mornings, nights and weekends. Majority of work is accomplished indoors and in air conditioned or well ventilated facilities Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. For more information please visit our website at www.transdevna.com/careers The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: www1.eeoc.gov/employers/poster.cfm Drug free workplace If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check Job Locations US-MD-Baltimore Posted Date 2 months ago Requisition ID 2017-6926 Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler Internal Code \#TNA Internal Reference 156 Internal Code 3 Ind1 Company/Division Transdev Services