Center Manager

Employer
FedEx Office and Print Services, Inc.
Location
Reston, VA
Posted
Oct 13, 2017
Closes
Oct 16, 2017
Function
Management
Industry
Other
Hours
Full Time
The Center Manager is responsible for managing the overall operations at a mid-volume center, including supervision of team members and the administration of center sales performance, profitability and customer experience objectives.General Duties and ResponsibilitiesThis is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)Achieve company objectives for sales and profit performance and customer experience objectives within the CenterDirect supervision of team members, including responsibility for:Hiring of all team members and monitoring new hire orientation proceduresTraining and evaluating the efficiency and productivity of team members by establishing performance standards and objectives; conducting regular Operations Reviews and Performance Appraisals and making recommendations for wage increases and promotions, when applicable; ensuring execution on all people related initiatives (ie bench planning, climate survey follow up)Initiating disciplinary procedures, as necessary, for team members, up to and including termination of employmentEnsuring compliance with Standard Operating Procedures (SOP) as immediate supervisor of team membersEnsuring a positive customer experienceEnsure the maintenance of fiscal reporting procedures within center, including accounts receivable, inventory reports, daily sales recaps, and daily bank deposits in full compliance with established company policiesMonitor and direct marketing activities within center to achieve pre-established sales objectives including monthly marketing calendars, media advertising, specialized sales, in-store signage, etcRecommend equipment and machinery required for efficient production operations and for monitoring inventory level of supplies and materialsEnsure Federal/State Law safety requirements are established within center. In addition, may be required to perform quarterly safety inspections of centerEnsure team members within center are consistently applying FedEx Office Policies and ProceduresEnsure center cleanliness and execution of internal processesAll other duties as needed or requiredMinimum Qualifications and Requirements Bachelor's Degree or equivalent experience3+ years of related retail experience, including 1+ years of prior progressively responsible supervisory experience requiredAdvanced level of reading, writing and mathematical abilityProven ability to lead, direct and superviseProficient in Microsoft Office tools including Word, PowerPoint, Outlook, and ExcelFor new hires, must meet all FedEx Office employment qualifications in force at time of hiringFor current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member HandbookEssential Functions Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessitiesAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team membersAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to work within the appropriate level of independenceAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionQuality Driven Management (QDM)(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)Suggests areas for improvement in internal processes along with possible solutionsWorks with management to reduce company costs/wastes, and to optimize profitability in areas of responsibilityApplies Quality concepts presented at training during daily activitiesSupports FedEx Office Quality initiativesEEO StatementWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. All offers of employment made by FedEx Office are contingent upon the successful completion of a background investigation and a pre-employment drug screen (which must be completed within 2 business days of any conditional offer of employment). The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. FedEx Office will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance. If you have a disability and you need assistance in order to apply for a position with FedEx Office, please email us at [Click Here to Email Your Resume].

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