Credit and Fraud Customer Service Representative (Call Center)
Are you looking for a Customer Service position with an expanding and innovative company? If so, Citi is hiring Credit and Fraud Customer Service Representatives for our location in Hagerstown, MD! If you are interested in joining a team of world class Customer Specialists, then We want YOU to Apply Now! Benefits include: We truly value our employees' contributions to our success. That's why we provide them with a suite of benefits designed to help them meet their professional goals and personal needs: Highly competitive salary + opportunities for shift and weekend premiums! All Health Benefits start on Day 1 Onsite gym with fitness classes Cafe onsite Community and Family events Childcare facility Local commute for Maryland, West Virginia, and Pennsylvania residents Much, much more! Read the responsibilities & requirements below and APPLY NOW for immediate consideration! We will be contacting you via email, so please check your inbox frequently!The Credit and Fraud Customer Service Representative position requires: Previous customer service experience preferred High School Diploma, GED or relevant experience required Ability to work a flexible schedule that could include open, mid, and closing shifts, as well as a mandatory weekend shift Excellent communication, judgment and problem resolution skills Ability to interpret data and organize information A strong interest in continued learning and career advancement opportunities Experience working in fast-paced, structured work environment Proficiency with Windows based applications Enthusiasm for working within a collaborative, challenging and rewarding culture Responsibilities: The Credit and Fraud Customer Service role is a fast-paced and challenging position that relies on the ability to demonstrate good judgment and make informed decisions under pressure, while serving clients with the utmost dedication. Each representative will identify suspicious patterns of credit card spending and take action to reduce fraud exposure in its earliest stages. Other responsibilities include: Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction Identify credit card behaviors that pose future risk to the client and Citi Develop a trusting relationship with the client, while taking action to reduce fraud exposure in its earliest stages Investigate unbilled and posted transactions to resolve identity and transaction fraud Achieve monthly individual and team based targeted performance goals Commit to treating clients and teammates with the utmost integrity and respect Challenge yourself to go one better for clients and raise the bar for excellence in customer service APPLY TODAY for immediate consideration! We hope to hear from YOU soon!