Loan Servicing Clerk
Bay-Vanguard FSB is seeking a Full-time Loan Servicing Clerk to join our team. This individual is primarily responsible for providing administrative and/or operational support within the Loan Servicing Department. Responsibilities: In this position, you will be responsible for performing a variety of loan servicing duties. These duties include but are not limited to: * Respond to customer inquiries regarding loan payments, insurance, taxes, ground rent and escrow analysis. * Research and analyze payment issues and discrepancies. * Process loan payments. * Receive, validate and complete loan maintenance requests. * Verify maintenance transactions as defined by procedures. * Monitor and enforce forced placed insurance for escrow and non-escrowed loans. * Process and maintain insurance disbursements and property taxes. * Input new loan data and maintain loan files. * Escalate delinquent loans to legal counsel. * Maintain and monitor recorded DOT. * Process incoming and returned mail relating to loan servicing. * Research and process un-posted items. * Perform loan research; able to answer and resolve basic to moderately complex inquiries. * Consistently meet all regulatory and legal guidelines surrounding all assigned functions. * Perform other duties as assigned. Qualifications: High School Diploma or equivalent. 1-2 years of loan servicing experience required. Successful completion of in-house training or other approved training. Good understanding of loan application policies and procedures, as well as documentation required by underwriters and government agencies. Excellent organizational and analytical skills Ability to work independently and in a team environment.