Customer Service Program Specialist
- Full Time
A career at Covance provides our employees the unique opportunity to make an immediate impact and difference in our patient's lives. Joining Covance will offer a rewarding career, a chance to work in an energetic & team oriented work place, and access to competitive benefits. As an employee your work will be meaningful, the patient outcomes are real, and the results are lasting. Our mission is to help our clients bring the miracles of medicine to market sooner. We are currently hiring Program Specialists for our Gaithersburg, MD offices. The Program Specialist is responsible for serving as the customer's primary point of contact providing operational and reimbursement support to complex programs within Covance. After comprehensive training, you will respond to requests from patients and healthcare partners. Additionally you will also be in constant contact with medical insurance companies to help patients and providers understand and navigate the complexities of insurance coverage for a prescribed therapy. The Program Specialist needs to be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customers. The Program Specialist is proficient and knowledgeable about all the services provided on their assigned program(s). This is your opportunity to have an exciting career while making a difference in people's lives.Essential Job Duties: Additional Job Responsibilities include: Handle incoming calls from customers, and place outgoing calls to patients and healthcare partners. Document calls in appropriate tracking system, handle/escalate calls per established guidelines and procedures. Conduct insurance research on behalf of patients to determine if they are eligible for their prescribed therapy. Work with partner distributors and pharmaceutical manufactures to request products per assigned program guidelines and track shipments. Be familiar with the market place and the insurance options available to educate patients on available options as appropriate. Experience: One or more years of customer service, volunteering, or other customer facing experiences is preferred with a Bachelor's Degree Without a degree four or more years of healthcare or customer service work experience is preferred with a High School Diploma or GED . Education: High School Diploma or GED required. A Bachelor's degree or evidence of continual work towards a degree strongly preferred.