Field Service Technician

Employer
IGT
Location
Dover, DE
Posted
Oct 13, 2017
Closes
Oct 16, 2017
Function
Accountant, IT
Industry
Specialty Trades
Hours
Full Time
DAre you passionate about building customer relationships? Do you enjoy being out in the field and challenging yourself with a variety of technical tasks? If you enjoy technical support in a face-to-face field environment, we encourage you to dive deeper into our Field Services Technician opportunity in Dover, DE.Here's what a day in the life of an entry level Field Services Technician looks like Our entry level Casino Services Technician's core responsibility is to troubleshoot and resolve semi-routine technical issues by:* Carrying out activities and services related to installation, servicing, maintenance and upgrading of gaming systems and equipment. * Development of semi-routine techniques and approaches.* Resourceful problem solver who can troubleshoot in a Casino Services market environment.* Executes assigned projects and casino services activities.* Makes pre-installation site visits to identify parts and wiring requirements at customer location.* Performs all prep tests including assurance that hardware, firmware and system interfaces are accurate and functional via:* Installation efforts: Delivers and installs product on customer's floor* Hardware and software conversions and upgrades* Performs assigned portions of planned preventative maintenance* Responds to customer issues for games and system interface* Identifies and coordinates ordering of parts when needed* Supports software and system integration verification tests for jackpots* Performs accurate and timely tracking and reporting on activities utilizing SAP and other software tools* Tracks labor and tracks and reports issues through AR and Quality Control* Inputs SAP transactions and logistics First Year Goals * Ability to carry out activities and services related to installation, servicing, maintenance and upgrading of gaming systems and equipment. * Has created a developed semi-routine of techniques and approaches.* Performs all prep tests including assurance that hardware, firmware and system interfaces are accurate and functional. * High school diploma or equivalent required* Clean Driving required* Able to pass a thorough background check for Casino gaming Licenses* Strong organizational skills* Self motivator* AC DC fundamentals * Reading and translating wiring diagrams * Maintaining, repairing and troubleshooting to component/circuit level * Testing programs with verification devices such as Kobetron and Chip Comparator * Troubleshooting with input and output tests Preferred Qualifications * 1 - 3 years of experience installing, maintaining, troubleshooting and repairing electronics, electro-mechanical, telecom or computer equipment required preferable with IGT equipment and gaming system products. * Experience in setting up computer networks and A plus Certification, N plus Certification or similar is preferred. Special requirements needed Security InvestigationAbility to TravelAble to stand an eight hour shiftWork overtime as neededAble to obtain a Gaming LicenseValid driver license and clean driving recordAble to lift 50 lbs or morePass a background checkAvailable to work on weekends Keys To Success * Drive results to achieve high-quality work results regardless of work complexity.* Build collaborative relationships both internally and externally* Decision making to identify and understand situations; identify opportunities to proactively resolve.* Personal energy to proactively address situations and adopt a positive approach; resilience in front of change and obstacles.* Self-leadership to continuously learn and develop oneself* Foster innovationPosting code: ~CB~ #LI-DT1 #DI . An Equal Opportunity Employer - Minority/Female/Disabled/Veteran