Driven Customer Service Representative
Job Summary/Company: Sparks Group has partnered with a Federal Credit Union in Washington, DC and is looking for friendly and engaging Customer Service Representatives. You will be joining a team that welcomes new members like a part of the family. This company is community minded and takes pride in being the Credit Union of choice for diverse members of the International Development community. If you have knowledge in the banking industry and want to assist members navigate their banking questions, apply today! Responsibilities: * Answer calls and provide exceptional customer service. * Listen to customer requests to understand issues and best resolve problems. * Operate multi-line telephone system and transfer to appropriate party. * Maintain knowledge of programs and technology offered by the credit union. Qualifications/Background profile: * Strong administrative skills * At least 2 years' experience in a call center or customer service representative placement. * Expertise with Microsoft Office. * Knowledge of the banking industry, specifically as a teller. Qualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!