Network Operations Center Technician

Employer
Volt
Location
Reston, VA
Posted
Oct 13, 2017
Closes
Oct 16, 2017
Industry
Specialty Trades
Hours
Full Time
Volt seeks talented Network Engineers for a Tier-2 Network Operations Center (NOC) Technician for our FORTUNE 500 client located in Reston VA. In this role, you will be responsible for the monitoring, troubleshooting, maintenance & support for the Client's corporate network systems using a number of tools. Tier 2 NOC Technician respond to incidents, triage issues identified by automation, identify scope and gathering information to ensure cases are properly documented in our ITSM tool. The selected candidate will be responsible for researching functionality and usability related issues; working with other IT personnel to understand the nature of the issue, and communicate steps to resolve and/or consult and escalate to the next tier when needed.The technician will also be involved in configuration of equipment using standard templates and coordinating installation in the field. Other responsibilities of the role include team documentation and answering basic questions on common network related issues. Technicians will contribute to both our Knowledge Base as well as our online community. Team members must be able to work a flexible schedule supporting our global user base. Some positions will require shift work.BASIC QUALIFICATIONS: High School diploma with 2-4 years of experience in systems or desktop or network support Passion for customer service High level of initiative, ownership & accountability Desire to learn new and exciting technology Ability to work alone and with a team Strong interpersonal verbal & written communication skills. Logical troubleshooting ability and analytical skill Experience using ITSM ticketing systems such as ServiceNow or Remedy CCNP or equivalent desired Strong Cisco switching configuration skills Strong Cisco VPN / VRF skills F5 or Wireless skills desiredThis is a contingent/temporary position offered through Volt Workforce Solutions. Volt offers competitive compensation, the chance to work with some of the world's leading companies, and a staff committed to helping you take the next step on your career path. Volt offers competitive compensation, the chance to work with some of the world's leading companies, and a staff committed to helping you take the next step on your career path.To learn more about Volt, please visit: and to see more of our job postings, please visit: is an Equal Opportunity Employer.