Customer Account Representative

Employer
Ultimate
Location
Jessup, MD
Posted
Oct 13, 2017
Closes
Oct 16, 2017
Function
Accountant, IT
Industry
Other
Hours
Full Time
Customer Account RepresentativeDaily contact with customers and Management to ensure customer satisfaction. This individual will also follow and adhere to all company policies and procedures.Duties: - Order Processing - Customer Imports - Up-selling and providing real solutions to customer - Generate daily, weekly and/or monthly reporting requirements for company and/or customer - Daily review of production reports - Filling out necessary paperwork and/or documentation to obtain freight quotes, freight claims, free freight approval, special invoicing requests, customer comments/issues, customer product quotes, RGA database, project request forms, and credit card forms, rush request. - Backing up department when needed. - Shared responsibilities with sales managers - Point of contact for all customer communications. - Forecasting - A/R Work - Other duties as assignedSkills/Qualifications : - Education Required/Preferred: Associates required, Bachelor's preferred - Experience: 1 - 3 Years in customer service - Preferred Skills: Proficient in Microsoft Word/Outlook/Excel/PowerPoint - Skills/Competencies: Strong presentation skills, impeccable follow-up skills. team player with the ability to communicate with team members.Benefits: - Benefits package + 401k pension plan after probationary period - Guaranteed full-time hours - Growth opportunities - Pay raises annuallyWe are an equal opportunity employer.Skills/Qualifications :Education Required/Preferred: Associates required, Bachelor's preferredExperience: 1 - 3 Years in customer servicePreferred Skills: Proficient in Microsoft Word/Outlook/Excel/PowerPointSkills/Competencies: Strong presentation skills, impeccable follow-up skills. team player with the ability to communicate with team members.