Customer Account Representative
Customer Account RepresentativeDaily contact with customers and Management to ensure customer satisfaction. This individual will also follow and adhere to all company policies and procedures.Duties: - Order Processing - Customer Imports - Up-selling and providing real solutions to customer - Generate daily, weekly and/or monthly reporting requirements for company and/or customer - Daily review of production reports - Filling out necessary paperwork and/or documentation to obtain freight quotes, freight claims, free freight approval, special invoicing requests, customer comments/issues, customer product quotes, RGA database, project request forms, and credit card forms, rush request. - Backing up department when needed. - Shared responsibilities with sales managers - Point of contact for all customer communications. - Forecasting - A/R Work - Other duties as assignedSkills/Qualifications : - Education Required/Preferred: Associates required, Bachelor's preferred - Experience: 1 - 3 Years in customer service - Preferred Skills: Proficient in Microsoft Word/Outlook/Excel/PowerPoint - Skills/Competencies: Strong presentation skills, impeccable follow-up skills. team player with the ability to communicate with team members.Benefits: - Benefits package + 401k pension plan after probationary period - Guaranteed full-time hours - Growth opportunities - Pay raises annuallyWe are an equal opportunity employer.Skills/Qualifications :Education Required/Preferred: Associates required, Bachelor's preferredExperience: 1 - 3 Years in customer servicePreferred Skills: Proficient in Microsoft Word/Outlook/Excel/PowerPointSkills/Competencies: Strong presentation skills, impeccable follow-up skills. team player with the ability to communicate with team members.