Technical Support Analyst 2

Employer
Ascent
Location
Ashburn, VA
Posted
Oct 13, 2017
Closes
Oct 20, 2017
Function
Analyst
Industry
Other
Hours
Full Time
Technical Support Analyst IIAshburn, VAContract 8+ months Summary:They will be supporting software applications. If something breaks, interpret it to the internal team, and then communicate back to the client. This individual contributor role is responsible for identifying and resolving client issues of moderate complexity. This position will provide day-to-day support to financial institutions which includes; responding to customer inquiries related to web-based software applications issues while ensuring customer expectations are exceeded. Required Skills: 2-4 years in a client facing (phone/email) role. Customer support experience in financial services, software or IT. MS office tools experience is a must.Responsibilities: Provide operational support to large financial institution for specialized software products; act as the voice of the client to other internal groups, including the Product and Technical teams. Identify, troubleshoot, and resolve moderately complex processing, application usage, or business issues to exceed customer expectations Assure prompt and permanent resolution of client inquiries relating to general functionality for company software applications. Understand customer needs, business requirements, and priorities to develop solutions and recommendations based on business needs. Educate customers on software applications, usage and functionality.Qualifications: Minimum of 2-4 years' experience in a customer support role in financial services, software or information services. Ability to comprehend and translate technical information and apply to business solutions. Experience using standard MS Office tools (eg MS Excel, PowerPoint, Word, Visio, etc.).

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