Customer Service Representative I
Responsibilities Join the Leader in the Home Healthcare Industry! Let us be Your Road to Success Rotech Healthcare Inc. is seeking a dedicated Customer Service Representative who wants to be part of a company that makes a difference in patients' lives. As a key member of the Customer Service Team, you provide customer service second to none while assuring the front end paperwork is compliant and is submitted with zero errors and omissions. You are the first line of contact with new patients. You serve our customers by performing tasks related to patient care and third party reimbursement. Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: "The Rotech Difference." What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path. Essential Duties and Responsibilities: Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries Complies with all applicable company policies and procedures to meet JCAHO and company standards Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts Completes SOPs/CMNs and documents on tracking log Verifies Medicare, Medicaid, and private insurance coverage information Clears previous day's route and checks all paperwork for accuracy and completeness Prepares deposit for location on a weekly basis Maintains referral log Provides service for all retail/walk-in equipment requests High school diploma or GED equivalent Employment is contingent upon a drug screening test and background investigation Experience in medical field and administrative record management Physical Demands: While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee is occasionally required to walk. Specific vision abilities required by this job include close vision Competencies: Knowledge of Medical terminology Knowledge of medical billing practices Knowledge of billing reimbursement Knowledge of insurance policies and requirements Strong customer service experienceRotech offers:Competitive Compensation Career Path and Management opportunities Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts Employee Assistance program PTO and paid holidays 401K Bonus' Employee Discounts Employee Referral program Employee Recognition program Employee Service Program Make the right move, Contact us today! This application process will take approximately 15-20 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.