Communication Center Representative in Pikesville, MD (Baltimore County)

National Spine and Pain Centers
Pikesville, MD
Oct 13, 2017
Oct 16, 2017
Accountant, IT
Full Time
Job Description Equal Opportunity Employer Communication Center Representative in Pikesville, MD (Baltimore County) Are you a change agent? Do you have a passion for serving patients? Are you looking for a growing and thriving organization? If so, look no further than National Spine & Pain Centers National Spine & Pain Centers (NSPC), the nation's leading pain management practice group, is seeking experienced, compassionate, and driven healthcare call center professionals to take their centralized call center to the next level. We are looking for candidates who are empathic, team-oriented, patient-savvy, and who have a strong attention to detail. Ideal candidates will possess a solid work history demonstrating a thorough foundation of healthcare knowledge, including patient access, patient registration, insurance authorization, medical front desk, etc. Healthcare Call Center experience is preferred, but not required. The Communication Center Representative (CCR) position is a leader in driving the patient experience for NSPC. It is a metrics and results driven position that is ideal for highly motivated candidates who excel in quality performance environments. Responsible for serving as front-line support for the Maryland Communication Center, the CCR will answer incoming calls serving with a focus on First Call Resolution in order to address the appropriate course of action. The CCR is responsible for pre-registering and scheduling basic patient encounters utilizing excellent customer services standards. Required qualifications : Minimum of one (1) year of related experience and/or training as a call center representative, patient scheduling and/or front office experience in a healthcare environment, required. Excellent verbal, written, and interpersonal communication skills; including the ability to present information in one-on-one and small group situations to patients, providers, and other staff. Resourcefulness, patience, and aptitude to think critically in a fast-paced environment. Fluency in medical terminology, as well as proficiency with medical scheduling and office productivity software and equipment. Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Must have satisfactory background check inclusive of driving, criminal, employment reference, education, and social security. National Spine & Pain Centers offers supportive management, a great working environment, competitive compensation, quarterly performance bonuses, medical/dental/vision insurance options, life insurance plans, employer matched 401(k), holidays and PTO. If you would like to join our team of compassionate medical professionals, please apply online. Please note that incomplete submissions will NOT be considered, and we are not able to respond to telephone requests for information related to our openings. We encourage all prospective candidates to learn more about National Spine & Pain Centers by viewing our website at . PI99710064

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