Reservations Agent

The Inn at Little Washington
Washington, VA
Oct 13, 2017
Oct 16, 2017
Accountant, IT
Full Time
Job DescriptionEssential Job Functions: (Responsibilities include but not limited to)Make reservations for guests while displaying a positive attitude that radiates through the phone.Able to handle incoming phone calls and processing requests relative to room reservations, dinner reservations, general inquiries and special requests.Requires the ability to guide guests toward completion of a reservation by providing relevant information and answering questions.Managing guest and inter-departmental communication via email on a daily basis. Email communication includes the processing of online reservations, gift certificates, and general guest inquiries.Requires the capacity for following written and verbal instructionsEagerness to learn.Consistently serve as an ambassador to The Inn at Little Washington in all interactionsOther duties as assigned.Required Qualifications:Must have great computer skills.Must be able to use a multi phone system, printer, fax and scanner.A least 1 year of experience in an office setting.Hospitality experience is preferred but not essential.Ability to work flexible hours including evenings, weekends and holidays.Must be well-groomed and well-presented. All visible tattoos must be covered.