Customer Service Manager

Employer
Robert Half Finance & Accounting US
Location
Hanover, MD
Posted
Oct 12, 2017
Closes
Oct 16, 2017
Industry
Other
Hours
Full Time
Ref ID: 02000-0010043836Classification: Accounting ClerkCompensation: $60,000.00 to $70,000.00 per yearRobert Half Finance is actively looking for an experienced Customer Service Manager. This company offers a great culture, excellent benefits and great career advancement opportunity. This position is a full-time opportunity and is situated in the Hanover, Maryland, area. Your responsibilities ?- Ensure an efficient, on-time and error-free order entry process. - Credit management support. ?- Manage and minimize shortages and backorders. ?- Manage and monitor new customer setup process. ?- Establish individual and department KPIs. ?- Manage claims and returns process. ?- Make sure all vendor compliance requirements are continuously up-to-date and reliable. ?- Manage, train, motivate, develop and optimize team members ?- Provide support and Supply Chain performance ?- Identify improvements in the order management process. ?- Data collection and supporting documentation for Chargeback claims.Requirements - 5-6+ years of experience in a customer service management experience - Ability to effectively manage a team - Strong background setting metric and developing teams - Hands on mentality and attitude If interested, please email resumes directly to [Click Here to Email Your Resume]Robert Half Finance & Accounting, the world's leader in specialized financial staffing, provides exciting full-time opportunities in the areas of accounting, bookkeeping, finance, audit, taxation and more. We pioneered the professional staffing industry, and we've been successfully matching professionals with employers since 1948. Our proven proprietary processes, along with our relationships in 325 locations worldwide, allow us to provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company once again was named first in our industry on Fortune(R) magazine's list of "World's Most Admired Companies" (March 1, 2017), and 9 out of 10 of our customers would recommend our service to a colleague.Apply for this job now or contact our nearest office at 844.539.2523 for additional information.All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. (C) 2017 Robert Half Finance & Accounting. An Equal Opportunity Employer M/F/Disability/Veterans By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.