Patient Care Coordinator

UnitedHealth Group
Columbia, MD
Oct 12, 2017
Oct 16, 2017
Accountant, IT
Full Time
Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.The Patient Care Coordinator is responsible for handling all outbound calls to patients dealing with their prescription and lab work resultsPrimary Responsibilities: Ensures quality customer service for internal and external customers Responds to incoming customer service requests, both verbal and written Identifies and assesses customers' needs quickly and accurately Solves problems systematically, using sound business judgment Partners with other billing and eligibility department representatives to resolve complex customer service inquiries Monitors delegated customer service issues to ensure timely and accurate resolution Applies appropriate communication techniques when responding to customers, particularly in stressful situations Informs and educates new customers regarding billing / invoicing set up and billing / payment procedures Places outgoing phone calls to complete follow-up on customer service requests as necessary Responds to customer service inquiries in writing as necessary Processes member terminations (ie phone disenrollment) Establishes and demonstrates competency in eligibility, billing and receivable systems and associated applications Implements customer service strategies and recommends related improvements / enhancements Maintains timely, accurate documentation for all appropriate transactions Makes corrections and adjustments Consistently meets established productivity, schedule adherence, and quality standards Proactively seeks to further develop billing and accounts receivable competencies Keeps management abreast of all outstanding issues Adapts procedures, processes, and techniques to meet the more complex position requirements Participates in load balancing Addresses special (ad-hoc) projects as appropriate Required Qualifications: High School Diploma / GED (or higher) 3+ years of customer service experience analyzing and solving customer problems 3+ years of experience as a licensed Pharmacy Technician in any state Maryland Pharmacy Technician License or must be able to obtain within 6 months of hire Proficient in aseptic technique and intravenous solution compounding Knowledge of basic drug terminology, pharmaceutical calculations, drug use and aseptic technique IV certification is required within 6 months of hire Knowledgeable with regard to the proper use and handling of hazardous medications (Compounds and handles hazardous medications in accordance with established guidelines and regulations (ie USP 797)) Preferred Qualifications: 1+ years of pharmacy technician experience with home infusion or specialty pharmacy experienceCareers with AxelaCare. Discover a health services career that encourages your professional growth while delivering steadfast commitment to exceptional patient care. That's what you discover at AxelaCare. We were founded by a close group of medical professionals in Lenexa, KS to provide patient-focused, state of the art home infusion services for acute, hemophilia and Intravenous Immune Globulin (IVIG) therapies. Today we collaborate with leading doctors to develop breakthrough technologies for patient outcomes assessment; and we recently joined Optum, part of the UnitedHealth Group family of companies. It all reinforces our commitment to empowering people in the pursuit and delivery of exceptional patient care, and creating personalized career paths to discovering your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: pharmacy; pharm tech, customer, patient, client

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