Manager, Partner Solutions / Personal Insurance Client Services

Clements Worldwide
Washington, DC
Oct 12, 2017
Oct 26, 2017
Full Time
Manager Partner Solutions Personal Insurance Client Services Washington DC Job Title Manager PS PI Insurance Client Services Department Personal Insurance Location Washington DC Reports to Director Global Product Development FLSA Status Exempt Requisition Date September SUMMARY The Manager Partner Solutions PS Personal Insurance PI Client Services is responsible for managing and overseeing the PS Service team and Operations Supervisor ensuring that ongoing customer service standards are met in a timely and accurate manner whilst adopting efficient and compliant processes RESPONSIBILITIES includes but not limited to Manages the day to day work effort in PI and PS customer servicing by prioritizing and assigning daily tasks and incoming work to the team Continually monitor working practices and be responsible for driving and instituting improvements to process service standards policies procedures and work flows delivering an efficient and effective customer service and experience Supports the PI and PS sales team in the delivery of their financial goals through the timely and accurate processing of policy related transactional activity Supports the Director of Personal Insurance Product Development in departmental budget exercises and developing business plans Monitors departmental performance against SLAa s quality assurance and compliance analyze results and where required recommend changes to bring about the necessary improvement to performance Maintains strong collaborative working relationships with managers across other departments Manages team to meet and exceed performance expectations by using the objective setting and performance evaluation processes to ensure employees understand the expectations providing regular feedback and coaching development opportunities and recognition Holds regular and periodic Team Meetings and individual one on one meetings to help influence drive and maintain performance standards Ensures compliance with servicing performance standards and maintains data integrity within all company systems and processes Responsible for all aspects of smaller projects or phases of larger projects Plans directs and coordinates activities of designated project to ensure that goals or objectives of project are accomplished within prescribed time frame and funding parameters QUALIFICATIONS Bachelor s degree or equivalent years of experience Minimum five years of relevant Personal Insurance experience with a strong knowledge of property casualty insurance and general understanding of the operations of underwriting production auditing claims and billing collection Minimum three years of supervisory or management experience in a related environment Demonstrated ability to effectively manage a team of employees with various skillsets and experience to achieve desired business outcomes Strong interpersonal and communication written and verbal skills Demonstrated ability to analyze data and effectively resolve problems Licensed in PC and LH THE IDEAL CANDIDATE WILL ALSO HAVE Previous operational experience in an insurance based environment Knowledge of PC and AH insurance products TO APPLY Please send a resume to hr clements com include a œManager PS PI Client Servicesa in the subject line of the email

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