Help Desk Specialist-Journeyman (Silver Support Team & Help Desk Technicians)
CALIBRE Systems Inc, an employee-owned Management Consulting and Information Technology Services company is looking for a Help Desk Specialist - Journeyman in support of our recently awarded AFNCR contract. This is a highly visibility position on a premiere Air Force program in support of the Silver Support Team. The Help Desk function provides 24/7/365 network assistance and technical support to resolve user incidents, service requests, communications, computer, voice, network faults and outages, and incident resolution support. The Help Desk shall assign priorities based on the criticality of the incident, problem, or service level of the customer. Responds to and diagnoses problems through discussion with users. Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. **Shift work may be required** Must have an active Secret DoD security clearance. Have strong interpersonal skills in a team-based development environment. Excellent written and oral communication skills. Certification: Security + (required) Required Experience High School Diploma and 3-5 years experience Minimum of 3-5 years of experience supporting operations centers supporting 15,000 or more customers and integrating service providers for a blend of basic and premier customers. (Other education, commensurate experience and demonstrated ability of individual may be substituted.) CALIBRE is an Equal Opportunity Employer and supports transitioning service members, veterans, and individuals with disabilities. We offer a competitive salary and full benefits package. To be considered, please apply via our website at www.calibresys.com. Come join our dynamic team!