Customer Service Representative
Aerotek is currently seeking multiple Customer Service Representatives to work in the Baltimore Metro area.The Customer Service Representative will:Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.Respond to telephone or written correspondence inquiries from customers within established timeframes.Provide assistance to customers regarding website registration and navigation.Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application.Maintain performance and quality standards based on established call center metrics including turn-around timesResearch and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustmentAbout Aerotek:Our people are everything. As a Best of Staffing(R) Client and Talent leader, Aerotek(R) Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email accommodation@aerotek .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.