Part Sales & Service Manager
SUMMARY The primary function of this position is to support the service center operations by assisting with administrative, customer support and equipment logistics (rental and customer owned) tasks to ensure successful handling of customer's requirements through the service center. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinate, assist and work directly with Service Center's Service Manager and Customer Support Manager to ensure successful processing of equipment repair, service requirements, rental machines, parts sales and warranty. Responsible for established Service Center sales targets and customer assurance metrics. Creation and monitoring of traveler work order, labor and parts requirements and communication with customers of status of equipment repairs. Detailed review and processing of customer invoices to include: labor, parts, and third party billings. Facilitate parts inquires, quotes and parts orders from customers. Ability to identify and provide troubleshooting of equipment issues over the phone. Coordination of reconditioning work/programs between customer, branch operations and sales. Identification of equipment, arrival dates, on line dates, completion dates and customer follow up are key parts of this duty. Process and submit all warranty claims through the proper channels for reimbursement in the required time frame. Other duties as needed. BASIC QUALIFICATIONS Associate's degree . 5+ plus years of related work experience Computer literate with knowledge of Microsoft office programs. Good communication skills (orally and written) with proven ability to troubleshoot and solve problems for effective customer relationship management. PREFERRED QUALIFICATIONS Four (4) year degree from a college or university preferred. Technical knowledge of product and sales experience can be substituted. Experienced with major account management and/or customer support responsibility. Ability to read and apply engineering prints, electrical and hydraulic diagrams and schematics.