Customer Service TCC

Employer
Ultimate
Location
Lutherville-Timonium, MD
Posted
Oct 12, 2017
Closes
Oct 16, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
* Uses procedures to solve routine or standard customer inquiries.* Navigate through appropriate customer service systems and tools in a timely manner while servicing the customer.* Maintain quality scores and call center metrics* Inform customers of promotions and new or upgraded products* Explain product options and related charges clearly andWe are an equal opportunity employer.. High School Diploma (or equivalent). Self-motivated, upbeat, consultative demeanor, combined with a high energy level. Strong customer focus, team player and strong work ethic. Strong verbal communications skills . Ability to handle confidential information. 1-2 years prior customer service experience