Automotive Service Advisor - Heritage Honda Service Center

Employer
MileOne Autogroup
Location
Towson, MD
Posted
Oct 12, 2017
Closes
Oct 16, 2017
Function
Accountant, IT
Industry
Automotive, Other
Hours
Full Time
So why do you want to work at MileOne? Unlimited earnings potentialGreat tenure of current employeesOpportunity for advancementStrong training programs - you will learn A LOT!Come see why we are not like other dealerships in your area. SUMMARY: As an Automotive Service Advisor, you will you will greet customers and consult with them on their vehicle service needs. You will also serve as the main point of contact between customers and our team of Service Technicians to include estimating the cost of additional repairs not covered in the original orders and following up with customers to gain their permission to do the work. ESSENTIAL DUTIES: * Managing your own work in process and providing excellent customer service * Advising customers on the care of their cars and the value of maintaining their vehicles in accordance to manufacturer' specifications * Contacting customer regarding any changes in the estimate or promised time * Scheduling service appointments * Managing telephone inquiries regarding appointments * Addressing and resolving customer complaints QUALIFICATIONS: Knowledge of basic car functions, characteristics, and operations in order to answer customer questionsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manualsBasic MS Office knowledge; computer software, internet proficiency, and general mathematic skillsBENEFITS: MileOne Automotive values our employees and consider them to be the greatest asset of our company. As an employer of choice, we are committed to attracting and retaining the "Best of the Best" by providing comprehensive benefits that are a valuable part of the total compensation package. That's why we are dedicated to actively promoting four key benefit elements Healthcare, Financial Health, Career Advancement, and Community Commitment. For more information, visit our website mileonejobs.com and our "Why MileOne" page. MileOne is an equal opportunity employer and we maintain a drug free work environment. *Knowledge of basic car functions, characteristics, and operations in order to answer customer questions*Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals*Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills