Customer Technical Support Specialist

Apex Systems
King George, VA
Oct 12, 2017
Oct 20, 2017
Accountant, IT
Full Time
Customer Technical Support Specialist King George, VA Apex Systems is looking for a Customer Technical Support Specialist to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users and other designated customers. The Customer Technical Support Specialist will also: Provide on-site desktop support as needed, provides general help desk support for User Assistance Provide phone support to user's to resolve issues relating to connectivity, and Active Directory domain account User Management. Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database. Utilize the Remedy System to assign and track trouble calls as appropriate. Assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance. Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity. Assist with the issuance of SIPR Tokens. Requirements Must demonstrate strong analytical and problem solving skills. Must demonstrate the ability to multi-task and assist or teach others to solve problems. Must possess the ability to, effectively and efficiently, communicate verbally with the user community. Must be familiar with Department of Defense networking and security accreditation requirements. Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment. Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire. Must be able to obtain and maintain a DoD Secret Clearance. EEO EmployerApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [Click Here to Email Your Resume] or 844-463-6178.

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