Customer Service Representative

Location
Chantilly, Virginia
Salary
Competitive pay
Posted
Oct 12, 2017
Closes
Nov 16, 2017
Ref
AD214799
Function
Customer Service
Industry
Other, Retail
Hours
Full Time

Job Summary/Company: 
Are you a high-energized professional with a positive and flexible attitude looking for an exciting new opportunity? Sparks Group has partnered with a retail manufacturer that is seeking a Customer Service Representative to assist online customers through email and phone to assist with any purchase inquiries. Apply now or call 703-620-6444 for more details!

Responsibilities: 
• Work with online customers who have purchased products
• Answer transferred phone calls from different departments that don't have the ability to answer questions that you (Customer Service Representatives) can answer 
• Process customers service orders 
• Assist customers with any returns, exchanges or credit refunds 
• Handle any complaints or concerns that customers call to inquire about 
• Communicate with the shipping department to ensure timely and orderly shipments 
• Other tasks as needed 

Qualifications/Background profile: 
• Ideal candidate will have 2-3 years of experience 
• Bachelor's degree is preferred 
• Strong phone handling skills and ability to actively listen to customers
• Ability to complete assigned projects efficiently and in a timely manner 
• Strong communication skills, both verbal and written 
• High attention to detail 
• Ideal candidate will have a bubbly and positive personality 

Qualified candidates should send their resume OR call Sparks Group at 703-620-6444 for additional details. Please note resume must include a valid email address in order to be considered.

We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

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