Customer Service Representative
Are you a high-energized professional with a positive and flexible attitude looking for an exciting new opportunity? Sparks Group has partnered with a retail manufacturer that is seeking a Customer Service Representative to assist online customers through email and phone to assist with any purchase inquiries. Apply now or call 703-620-6444 for more details!
• Work with online customers who have purchased products
• Answer transferred phone calls from different departments that don't have the ability to answer questions that you (Customer Service Representatives) can answer
• Process customers service orders
• Assist customers with any returns, exchanges or credit refunds
• Handle any complaints or concerns that customers call to inquire about
• Communicate with the shipping department to ensure timely and orderly shipments
• Other tasks as needed
• Ideal candidate will have 2-3 years of experience
• Bachelor's degree is preferred
• Strong phone handling skills and ability to actively listen to customers
• Ability to complete assigned projects efficiently and in a timely manner
• Strong communication skills, both verbal and written
• High attention to detail
• Ideal candidate will have a bubbly and positive personality
Qualified candidates should send their resume OR call Sparks Group at 703-620-6444 for additional details. Please note resume must include a valid email address in order to be considered.
We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!