Security Services Account Manager
Job DescriptionEfficiently and effectively to achieve service and profitability objectives. Initiates the acquisition and integration of new business. Coordinates and directs new client transitions. Implements client satisfaction drivers. Coaches, trains, and develops field officers in charge and officer. Promotes client and employee retention initiatives.Distinguishing Characteristics: Understanding of Profit and loss operationsESSENTIAL FUNCTIONSThe functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.Ensures the delivery of high quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary.Analyzes operational and financial indicators to continuously improve account performance; ensures profitable operations with full profit and loss accountability.Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.Recruits, selects, orients, trains, and develops high caliber staff in collaboration with Branch management; plans, assigns, and directs work; coaches employees to enhance skills; carries out disciplinary actions as necessary.Assists in Developing and administering account budget in collaboration with Area management.Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, etc.; maintains and submits payroll records and other required information.Ensures scheduling is handled effectively to meet client requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed.Provides input to company, Branch and Area initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.Performs additional functions, duties and specific tasks of a similar nature and scope as necessary in order to achieve assigned business objectives. EOE/M/F/Vet/Disabilities Company DescriptionAre you looking for an opportunity to grow your career with a company where your customer service dedication will be truly valued? Join our team at Securitas! We are the most locally-focused security company in the United States, with over 650 local branch managers and more than 90,000 security officers who provide unmatched security solutions to meet the specific needs of thousands of businesses. Our fundamental values "Integrity, Vigilance and Helpfulness" serve as guidance for all of our employees in building trust with customers, colleagues and the surrounding community.