Lead Customer Service Representative/Reception

Ridge Lake Animal Hospital
Woodbridge, VA
Oct 12, 2017
Oct 16, 2017
Customer Service
Full Time
Job DescriptionRidge Lake Animal Hospital is seeking an experienced and outgoing person to lead and develop our reception team as our reception supervisor. Our hospital is a busy, progressive small animal day practice located in Wyomissing, PA. We pride ourselves in providing exceptional customer service while meeting great people and helping animals live longer, healthier lives. Please apply in person. We are located at 1400 Old Bridge Road, Woodbridge VA. If you feel you would be a good strong candidate here is the qualifications:Offer professional and welcoming greetings and assistance to all members of the public in person, over the phone, and through electronic communicationAppropriately address client inquiries and requests in a timely and consistent manner; Provide inquiring callers with accurate cost estimates for services to include thorough descriptions of the services performedRespectfully and proactively receive critical feedback and communicate it through the appropriate channelsFrom initial contact through conclusion of service, maintain awareness of each visiting or calling clients status and effectively communicate all pertinent information (ie check ins, special needs/requests, delays, or changes in status) with the appropriate staff and the client working in partnership with the Client Care SpecialistEffectively schedule appointments within established parametersRecord thorough and accurate information in client records, patient medical records, communication requests to medical staff, and appointment notesReceive and effectively process client requests for prescription medications, foods, and medical documentation (ie vaccination certificates, diagnostic reports, and patient histories)Accurately process financial transactions through both the practice management software program and point of sale systems; Reconcile financial information as required throughout each shiftEnsure that the Reception area and other areas of the hospital maintain clean, professional, and welcoming presentationsSchedule and conduct routine meetings with the CSR team to train and instill successful communication as a regular practice at the front desk and with the whole hospital teamPreferred qualifications include:1-3 years of customer service and supervisory experience, knowledge of veterinary medicine a plus but not required, leadership skills with the ability to delegate, make decisions, and achieve positive results. Company DescriptionRidge Lake Animal Hospital officially opened its doors in February of 1982. A few years later, in 1984, we became accredited by the prestigious American Animal Hospital Association. Over the years, we have worked hard to assemble a team of highly skilled, compassionate veterinary professionals, including doctors, veterinary technicians, assistants and a top-notch support staff. All of us share the same goal of providing the highest quality veterinary care, personal attention and exceptional service to each and every patient and client that we serve.We are a well-established, full-service, small animal veterinary hospital providing comprehensive medical, surgical and dental care for dogs, cats, birds, pocket pets and exotic animals. Our state of the art animal health care facility features modern exam rooms, a surgical suite, digital x-ray equipment including a digital dental x-ray machine, ultrasound, surgical and therapy lasers, a closely supervised hospitalization area, a well-stocked pharmacy, and indoor boarding kennels with a spacious outdoor walking area. We also offer a warm, comfortable, kid-friendly environment for clients as well.

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