Instant Return Rep

Hertz Corporation
Sterling, VA
Oct 12, 2017
Oct 16, 2017
Accountant, IT
Full Time
Job DescriptionThe Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles. The key responsibilities and accountabilities are:Provides world class customer service by managing vehicle returns process, in compliance with Dollar Thrifty Automotive Groups policies and proceduresPersonally welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly mannerProvide the customer with an invoice and a full explanation of their chargesResolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.Check fuel level and mileage and clearly explain final charges to the customerSecure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfactionMaintain appearance appropriate for providing best in class customer service in accordance with established guidelinesTo carry out any other duties requested by the managers/Team Leaders.Keep work area organized and free of clutterEducational Background:High School Diploma or equivalent Basic Qualifications:Passion for customer service and attention to detail - Goes the extra mileA minimum of one year of sales or customer experience in a high volume or service oriented environmentProven strong sales and closing skills and the ability to friendly, engaging mannerBasic computer proficiencyMust be able to:Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.Work in a fast pacedenvironment with a variety of tasks. Excellent organizational and time management skillsDemonstrate professionalism and interpersonal skillsProven experience of working well within a team.100% customer focus, with proven experience within a customer facing environmentWork flexible shifts including weekends and holidays; and work overtime as requiredWork outdoors during all weather conditionsStand for long periods of timeLift up to 45 poundsDollar Thrifty Automotive Group is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening. EEO/AA: Females/Minorities/Disabled/Vets

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