Customer Service / Account Representative

Employer
National Delivery Systems
Location
Columbia, MD
Posted
Oct 12, 2017
Closes
Oct 16, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Job DescriptionRegional carrier is seeking an experienced customer service representative to assist in managing clients accounts for a trucking company that services MD, DC, VA, PA, DE, & NJTHIS POSITION REQUIRES A MINIMUM OF THREE YEARS EXPERIENCE IN CUSTOMER SERVICE, TRANSPORTATION PREFERRED The company offers an excellent base hourly rate and/or salary, full range of benefits, and excellent opportunity for career growth and advancement.Job Description The ideal candidate will:Managing an array of customer(s) accountsUpdating internal and external clients systemsAnswering , assisting, and directing phone callsSetting Delivery Appointments with end Customer(s)Emailing clients and internal operationsIdentifies problems and resolutions and acts on themThis position requires above average computer skills, a strong working knowledge of Microsoft Office, good communication skills, the ability to handle multiple tasks concurrently, and be very well organizedRegular attendance is required with ability to adjust shift on minimal noticeAt times, may need to enter a warehouse environment to audit and/or review freightQualificationsMinimum High School Diploma or GEDCustomer Service Experience (3 years preferred)Strong communication skills Proficiency in MS Word, Excel, Access, TMW SoftwareLTL experience with analysis of freight movement, logistics, handling, coordination & scheduling preferredMust be self motivated- having strong analytical & problem solving skillsKnowledge of the geographic MD/DC/VA/PA/DE RegionMust be able to comply with all company policies, rules, procedures and Code of ConductMust be able to interact well with othersMust be able to work independently, or in a team settingMust be capable of working under tight time constraints in a high volume environment with multiple prioritiesForklift Certified is a plusResponds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlinesMust pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background checkMust be authorized to work in the United StatesJob Type: Full-timeCompany DescriptionProvider of transportation and warehousing