Passenger Service Supervisor

Menzies Aviation
Baltimore, MD
Oct 12, 2017
Oct 16, 2017
Full Time
Job DescriptionJob Purpose Summary: Customer Service Supervisor will have primary oversight of the fast paced airport customer service environment providing quality customer service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling customers.Primary accountabilities and duties: Comfortably and continuously move/lift customer luggage with up to 70lbs. Ensure accuracy of all weight and balance requirements. Promptly handle all customer service complaints with a focus on positive resolution. Responsible for staff scheduling, leadership development and employee accountability. Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation. Assist customers with special needs and unaccompanied minors. When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors. Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags. Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements. Perform other duties as assigned.Company DescriptionWith more than 200 airport operations across 6 continents, Menzies Aviation relies on more than 30,000 employees to ensure that our services hit the heights which are expected of us.We believe that true excellence is only delivered by people with the knowledge, tools and passion to set standards rather than chase them.View our video to see how members of our leadership team started their careers with Menzies Aviation:

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