Customer Service Representative

Forman, Inc.
Windsor Mill, MD
Oct 12, 2017
Oct 16, 2017
Customer Service
Full Time
Job DescriptionForman, Inc. seeks an experienced Customer Service Representative to join our team to sell foodservice disposable and jan/san products, support the outside sales force, serve customers, and accurately process customer orders via phone, e-mail, and/or fax. Must learn product lines in order to sell and assist customers.You will be responsible for providing sales and customer relations service through processing orders; handling customer inquiries and issues of concern; coordinating service with other departments when appropriate; and functioning as a customer contact regarding product information, pricing, scheduling, and shipping. Forman, Inc. offers a competitive salary with good benefits.Responsibilities:Handle customer inquiries and complaints via phone and e-mailProvide information about Forman's thousands of foodservice disposable and jan/san productsKey customer orders into systemCall customers to follow up on orders, provide order status, and advise of sales promotionsTroubleshoot and resolve product issues and concerns, following up with sales representative, involved department(s), and/or vendorsDocument and update customer records based on interactions, analyzing background information, buying patterns, and other trends to assist ongoing service of customersDevelop and maintain a knowledge base of the evolving products via self-study and company trainingProvide sales support to outside sales representativesOther duties as assignedQualifications:Previous inside sales and/or customer service experience in an unscripted call center environment at a company that sells a variety or products or complex services (with such experience involving foodservice disposables and jan/san product knowledge strongly preferred)Ability to build rapport with customersAbility to prioritize and manage multiple projects at the same timePositive and professional demeanorExcellent written and verbal communication skillsAbility to understand and utilize data processing systems, applications, and related reportsAbility to understand and explain products, product combinations, and sales promotionsAbility to build collaborative relationships and negotiate conflict resolutionCompany DescriptionForman, Inc. has been providing quality food service disposable and jan/san products to our distributor partners for over 70 years. Our business is built on extraordinary customer service, having the right products in stock, and delivering on time with an industry leading fill rate. Forman, Inc. sells exclusively to wholesale distributors who resell the products to consuming accounts. We do not sell directly to end-users. As a true PreDistributor, when you purchase from Forman, Inc., you never have to worry about your supplier also being a competitor.

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