Facilities Assistant - Reception
OVERVIEW The Receptionist operator must have a basic understanding of facility operations and systems, be able to organize and prioritize multiple tasks and have strong customer service skills with a wide range of clients, contractors and co-employees. ESSENTIAL FUNCTIONS Act as gate keeper and ambassador of first impressions for a corporate real estate firm. Tasks include but are not limited to:Manage a national multi-line phone averaging 30 calls per hour.Be an ambassador of first impressions as you greet Clients, guests and visiting employees.Consistently track and report information insuring accuracy and paying specific attention to detail.Use e-tools and computer systems to track visitors, manage work orders, and manage conference room needs and activities.Assist with tracking employee on-boarding/off-boarding processes.Manage office/suite access cards and keys.Provide conference room support including supply management and Audio/Visual troubleshooting.Support the annual management plan by accomplishing key performance indicators as identified by management.Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.Perform other Facility Management assignments as described by team and manager. QUALIFICATIONSExcellent communications skills both oral and writtenStrong organizational skillsProficient in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook)Possess the ability to learn new computer software programsMinimum 2 years Receptionist/Switchboard related experienceUnderstanding of routine accounting methodsBasic understanding of office technology, systems & equipmentAbility to perform minimal physical activity such as walking and carrying small packages.Proven track record of providing exceptional customer service skills in the presence of Executive level employees and guests About JLL JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the second quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 80,000. As of June 30, 2017, LaSalle Investment Management had $57.6 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com. JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems and bring new ideas. As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop and retain the very best people in the business. Our values define who we are, underscore our commitment to clients and provide direction for everything we do. Our unique culture has been recognized by industry experts and our peers. We are: * A "best company to work for' in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong * World's Most Ethical Companies from Ethisphere Institute for seven consecutive years * America's 100 Most Trustworthy Companies from Forbes Magazine * #1 Top Corporate Real Estate Firm 2013 from Watkins Research Group, Inc. for six consecutive years This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com. Information Security Statement Employees are expected, at all times, to perform their responsibilities in accordance with the JLL Code of Business Ethics and the firm's corporate policies. Employees granted access to the firm's information technology are expected to follow the firm's guidance designed to promote best practices for information security, data privacy and the appropriate use of technology systems. JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL's commitment to equal opportunity.