Asst Manager, Facilities
- Full Time
General Duties: The focus should be: collaboration, performance, client service, mentoring, communication, and proactive service at the portfolio properties and support the culture of "Achieving Ambitions". Inclusive of the following responsibilities: * Participate in 1:1 meetings weekly with manager to support performance and career development * IPMP mid-year and year-end reviews * Management of career development plan * Employee performance management using account criteria * Metric driven performance management * Adherence to KPI for the client * Adherence to corporate requirements * Mirror JLL Culture and Values in daily job performance * Complete Training * Deliverable management * Special project management * Other items as required Job Requirements (as required for property portfolio for individual): * Work order management and small project management for assigned portfolio * Adherence to high performance KPI to comply with JLL client "fee at risk" * Monthly review of accrual and variance reports as required by the SFM or Finance Team * Daily processing of Vendor NTE increases and supplier invoice approval * Management of open tickets which have not been billed by the supplier, escalation as required for deficiencies based on account guidelines of over 90 days and attempted contact with the vendor to solution * Vendor management including: maintaining a Single Point of Contact (SPOC) relationship with required vendor as assigned by AD or Supply Chain Team, performance management of vendors for work order tickets, dispute resolution, review of quotes for accuracy and completeness, management of preventative maintenance and recurring service tickets for on-time completion * Timely updating of work order system (Corrigo) with accurate notes and statuses through completion of the tickets. Status management of tickets for individual property portfolio as well as the team portfolio * Accurate and timely submittal of expense reports (monthly), and adherence to travel and expense policies. * Contribution to development and management of on-account playbooks * Process adherence and management * Timely management of invoice exceptions (errors) * Obtain financial approval of work orders based on the account approval requirements * Contribution to account innovation programs * Cost Savings management and tracking as required * Document and manage Landlord, and Vendor recovery issues in Corrigo, and with client insurance claim process * Facility Inspections as required for the account * Attic Stock Management at the facilities * HVAC Asset management: determine the correct equipment is tracked and managed working with the account Programs manager to update changes * Contribute to account communications as asked/required * Participate / Contribute to supplier review process * Report and manage deliverables timely and accurately with the SFM * Escalate client dissatisfaction, or performance to SFM * Excellent written and verbal client facing communication * Collaborative and positive relationships with account peers * Other duties as assigned About JLL JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the second quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 80,000. As of June 30, 2017, LaSalle Investment Management had $57.6 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com. JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of teamwork, ethics and excellence. Our clients see the results as we address their needs, solve their problems and bring new ideas. As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract and develop the very best people in the business. Our values define who we are, underscore our commitment to clients and provide direction for everything we do. Our unique culture has been recognized by industry experts and our peers. We are: * A LinkedIn "Top Company: Where the World Wants to Work Now" * A "best company to work for" in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong * World's Most Ethical Companies from Ethisphere Institute for seven consecutive years * America's 100 Most Trustworthy Companies from Forbes Magazine * #1 Top Corporate Real Estate Firm from Watkins Research Group, Inc. for six consecutive years This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com. Information Security Statement Employees are expected, at all times, to perform their responsibilities in accordance with the JLL Code of Business Ethics and the firm's corporate policies. Employees granted access to the firm's information technology are expected to follow the firm's guidance designed to promote best practices for information security, data privacy and the appropriate use of technology systems. JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL's commitment to equal opportunity.