Customer Service Representative

Employer
MobileNOW
Location
Mclean, VA
Posted
Oct 12, 2017
Closes
Oct 16, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Retail Support Representative Sprint by MobileNOW is a national Sprint Preferred Retailer committed to providing Sprint customers superior customer service. We have 100+ locations with plans for continued growth. Our success is built on our unique process for delivering a great customer experience which allows your creative and unique personality to shine. MobileNOW provides a fun and competitive environment with an incredible management development program that tracks your career path and provides incredible opportunities to learn and grow. Come and join our winning team of professionals. The Retail and Customer Support Representative must be able to listen and support the needs of a retail sales representative calling from our locations, then find and effectively communicate the best course of action for the situation. The individual must be able to assist our retail team members in a timely manner while creating a positive experience. The representative must have the ability to absorb and recall a variety of information regarding products, services, policies, and procedures. Responsibilities: Determines requirements of each call and effectively communicates instructions or information to our retail sales force. Resolves problems by identifying issues; researching and exploring answers; alternative solutions; and implementing solutions. Ability to keep themselves educated on policy and procedure updates, new price listings, promotions, and system updates. Ability to work in a fast-paced environment, and multi-task through priorities while learning new procedures. Accurately maintain call center database Requirements: Retail sales, customer service, and telesales experience in the wireless industry a plus. Full time availability with flexible schedule that includes evenings, weekends, and holiday. Benefits: 2 weeks PTO and 1 week of liberal leave Medical, Vision, and Dental benefits available Free checking account with preferred national banks Company sponsored contests and giveaways #ZR