Customer Service Representative - Jewelry

James Allen
Gaithersburg, MD
Oct 12, 2017
Oct 20, 2017
Customer Service
Full Time
IMMEDIATE OPENINGS: No experience necessary! We provide paid training on diamonds, gemstones, & jewelry, as well as, ongoing training to assist in the growth and development of your career with James Allen. Have great verbal communication skills and a professional attitude Promote positive customer relations and provide quality customer service Responsibilities Provide customer support via in-bound customer calls, email, live chat, and consultative interactions. Develop an efficient and effective knowledge of and the products that we sell. Educate customers on diamonds, gemstones, and jewelry ensuring that the customer receives the best product to fit their needs. Proactively manage customer expectations and ensure solutions that exceed customer service standards. Verify order information for accuracy, checking it against previously obtained information as necessary. Collect payment for merchandise, record transactions, and process transactions. Establish and maintain relationships with James Allen's customers through appropriate communication venue. James Allen is the fastest growing online retailer of diamond engagement rings. Providing a virtual diamond shopping experience that rivals a storefront, James Allen focuses on the customer experience . From our highly trained Consultants, to our 360 viewing technology, virtual try on feature, and 30x magnification, James Allen is able to provide customers with the ability and confidence to see the diamond before they purchase. At James Allen, we provide customers with a consultative, customer advocate based experience; presenting merchandise and detailed information on features and benefits that fit the customer's needs. Open 24 hours a day, 7 days a week, 363 days a year, our customer service team continues to exceed customer service boundaries with net promoter scores that are industry leading. Challenging all areas of the customer facing experience, James Allen has a promote from within mentality, focusing on personal excellence and development. Benefits Flexible schedule Base varies with experience. Health, sick, and vacation benefits are all waiting for the perfect candidate. Background check required for position.

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