Helpdesk Specialist Senior

Technical and Management Resources
Aberdeen, MD
Oct 12, 2017
Oct 16, 2017
Full Time
Responsibilities: Track and document all requests for assistance daily from customer via phone, in person, or electronic means using a Government-provided tracking system. Maintain documentation and metrics for all requests which will be monitored weekly by the Government. Determine action to be taken and take appropriate action to resolve customer problems dealing with hardware, software, and communications or escalate problems to a higher level IT representative IAW each organization's IT policy or test mission requirement. Provide feedback, updates and status to users on their requests for assistance IAW local procedures as directed by the Government. Schedule is 0600 - 1800