Call Center Support Representative

Employer
Randstad Technologies
Location
Mechanicsburg, PA
Posted
Oct 12, 2017
Closes
Oct 19, 2017
Function
Customer Service
Industry
Other
Hours
Full Time
Agents will provide bi-lingual (English and Spanish), non-technical, customer service. Agents must be courteous, professional, empathetic and know how to use a computer for data entry purposes, and who can answer questions and provide answers based on scripts provided by the Client. Skills & Requirements: Effective listening and communication skills; ability to read, write, and speak fluently in English & Spanish; proficiency with a personal computer; experience with data entry, call center problem logging, and telephone systems. Courteous and professional customer service including using a knowledge base of pre-approved responses to consistently and accurately respond to inquiries/requests, transfer for appropriate